Support
This document describes the support channels available for HunterX.
Documentation
Comprehensive documentation is available in the repository and wiki:
- README.md — Overview, installation, and quick start
- CONTRIBUTING.md — Guide for contributors
- SECURITY.md — Security vulnerability reporting
- Docker Guide — Docker usage guide
- Support Guide — FAQ and troubleshooting
- Performance Guide — Performance characteristics
- Design Decisions — Architectural decisions
- Wiki — Extended guides and references
GitHub Issues
Use GitHub Issues for:
- Bug reports (with reproduction steps and logs)
- Feature requests (with use case descriptions)
- Documentation issues (missing or incorrect content)
Before opening an issue, search existing issues to avoid duplicates. Use the provided issue templates.
GitHub Discussions
Use GitHub Discussions for:
- Questions about usage or configuration
- Ideas and feature brainstorming
- Community support and knowledge sharing
- Show and tell (share your skills, workflows, or integrations)
Discussions are community-driven. While maintainers participate, responses from the community are welcome and encouraged.
Security
Report security vulnerabilities via GitHub Private Vulnerability Reporting.
Do not open public issues for security vulnerabilities. See SECURITY.md for the full security policy.
Commercial Support
Commercial support and sponsorship are available via GitHub Sponsors.
Sponsorship helps fund:
- Ongoing maintenance and development
- Infrastructure and CI/CD costs
- Security audits
- Community events and sprints
Sponsors may receive priority support, advisory access, and recognition in release notes.
Response Times
| Channel | Response Time | Responsibility |
|---|---|---|
| Security | Within 72 hours | Maintainers |
| Bug reports | Within 1 week | Maintainers |
| Feature requests | Within 2 weeks | Maintainers |
| Discussions | Community-driven | Community + Maintainers |
Response times are targets, not guarantees. Maintainers volunteer their time and respond as availability allows. The community is encouraged to help answer questions in Discussions.